FAQS
To place an order, simply browse our online store, select the products you wish to purchase, choose the size and color, and click "Add to Cart." Then, access your cart, review the products, enter your shipping information, and proceed to checkout. We accept various payment methods, including credit cards, debit cards, and bank transfers.
We accept credit and debit cards, PayPal, bank transfers, and cash on delivery (select locations only). If you have any issues with your payment, please don't hesitate to contact us and we'll be happy to assist you.
Yes, we ship internationally. Costs and delivery times depend on your location. You can check shipping rates and estimated times at the time of purchase, before completing payment.
Delivery times vary depending on your location. Domestic shipments typically take between 3 and 7 business days. International shipments can take between 7 and 15 business days. We'll send you a tracking number once your order has shipped, so you can track its status in real time.
Yes, you can return or exchange items within 30 days of purchase, as long as the products are unused, with the original tags attached, and in their original packaging. To initiate a return or exchange process, contact us at our customer service email, and we'll provide you with the steps to follow.
If the size you want is unavailable, you can sign up for our waitlist to receive a notification when it's back in stock. We also suggest checking out other available styles, as we offer a wide variety of options.
To help you choose the correct size, you'll find a size chart for each product based on your measurements. If you have any questions, you can also contact us, and we'll personally advise you on the size that best suits you.
If you need to change your shipping address, please contact us as soon as possible. If the order hasn't been processed yet, we can make the change without any problem. If it has already shipped, unfortunately, we won't be able to make the change, but we will provide you with tracking information so you can arrange delivery with the courier company.
We deeply apologize for any inconvenience. If your order arrived damaged or with the wrong items, please contact us within 48 hours of receiving it. We'll ask you to send us photos of the product to verify the problem, and we'll be able to offer you a solution, either with an exchange or a refund.
Yes, we offer discounts and special promotions throughout the year. We invite you to subscribe to our newsletter to receive notifications about our exclusive offers. You can also follow us on our social media to stay up to date on current promotions.
Yes, your security is our priority. Our online store is protected with an SSL encryption system, ensuring that your personal and payment information is secure throughout the entire purchasing process. We also use reliable and highly secure payment methods.
Yes, you can make a purchase as a guest without creating an account. However, we recommend registering to access exclusive benefits such as purchase history, personalized discounts, and faster checkout in the future.
You can contact our customer service team by emailing felipe@3luckyaces.com, calling us at +1 813 965 1280, or sending us a direct message on our social media channels. We're available to help you Monday through Friday, from 8:30 a.m. to 5:00 p.m.
If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been processed, we can cancel it without any problem. If it has already been shipped, we will assist you with processing the return once you receive it.
Yes, we offer gift cards that you can purchase directly from our website. We also occasionally release pre-orders, allowing you to reserve your favorite items before they're officially available. We encourage you to follow us on social media and subscribe to our newsletter to stay up-to-date on these exclusive releases.
